Consular Services for Australians
Need Help?
The Australian Embassy in the Hague offers consular assistance to Australian citizens in the Netherlands.
In most cases, we recommend that you seek assistance from your family, friends, airline, travel agent, bank, tour operator, employer, or travel insurance provider in the first instance. We also ask that you consult Smartraveller’s guides to travelling and living and working overseas.
If you have exhausted all these options and still require assistance, please contact us on +31 (0) 70 310 8200 or [email protected] during business hours.
If you require immediate assistance outside of the Netherlands business hours, please call the Consular Emergency Centre on +61 (0) 2 6261 3305 from overseas or 1300 555 135 within Australia. This is a 24-hour service.
Consular staff at the Australian Embassy the Hague can assist Australians overseas in accordance with the Consular Services Charter. This outlines the consular services and assistance provided by the Australian Government when in Netherlands.
Whilst the Australian Government will do what it can to help you, there are circumstances in which our ability to provide assistance will be limited.
Smartraveller - Be Informed, Be Prepared
Check the latest travel advice for the Netherlands at Smartraveller covering information about security, safety, health risks, local laws, entry and exit requirements.
We encourage Australians who are living or travelling to the Netherlands to subscribe to Smartraveller to ensure you remain up to date with the latest travel advice and news by email. You can also sign up to critical alerts by SMS.
In a crisis, Smartraveller will activate a crisis page on its website. This will make it easier for you or someone you know to contact the Australian Government if you need help.
Urgent Travel and Emergency Passports
If you have lost your passport or it has been stolen and you need to travel urgently, please contact us to discuss your situation and to seek further advice.
Business Hours - Australian Embassy in the Hague on +31 (0) 70 310 8200 or [email protected]
After Hours and Weekends - Consular Emergency Centre on +61 (0) 2 6261 3305 from overseas.
Emergency Passports can be issued, processing will take approximately 2 full business days (not including weekend or public holidays), contain 4 visa pages, don't have a chip and have a validity usually limited to a period of seven months.
Because of this, there are restrictions on using them in some countries. Check the visa requirements of any country you plan to enter or transit.
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X: @AusAmbNL.
Consular Privacy Collection Statement
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand.
Copies of the Statement are available at Smartraveller privacy collection notice | Smartraveller